News & Updates

Customer service agent cost: 5 items to calculate for the real number When a manager asks how much a customer service agent costs, the most common answer is: "About €1,800 a month." That answer is wrong. Not because the number is made up — but because it's incomplete....

Call center software ROI: complete formula and 3 practical examples to justify the investment "How much does this software cost?" is the wrong question. The right one is: "How much does it cost us not to have it?" The difference isn't rhetorical: it's the way you...

CRM for customer service: 7 signs it's no longer enough A CRM is the tool that has digitized customer relationships for millions of companies. HubSpot, Pipedrive, Salesforce, Zoho: excellent products for managing the sales cycle, tracking email interactions,...

VoIP Phone System or Call Center Software? 6 Operational Differences That Change Everything The VoIP phone system solved a real problem: replacing analog phone lines with internet-based calls, cutting costs and simplifying management. For many businesses, it's still...

How to choose a call center platform in 2026: 7 technical and operational criteria, cloud vs on-premise comparison table, questions to ask vendors and decision checklist for SMBs.

How to organize a call center: 7 operational steps on flows, routing, scripts, KPIs and onboarding. Practical guide for SMB managers with tables, checklists and mistakes to avoid.