SiDial features
Agents Section
With SiDial, managing agents and scheduling appointments in your call center becomes effortless and intuitive through the use of a shared calendar. This feature simplifies the organization and planning of field activities. It allows every team member real-time access to set appointments, ensuring flawless synchronization and minimizing the risk of overlaps or forgetfulness.
SiDial: So Many Features... One Single Platform!
Discover the key functionalities of SiDial, the number 1 call center software.Click on the feature to learn more.
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Cloud CRM
100% cloud-based call center software that works with any operating system.
Call Recording
You can record and store your calls online to monitor the quality of interactions.
Omnichannel
You can send emails and SMS directly from the system to the customer for confirmations, reminders, etc.
Predictive Dialer
An automatic dialing system that, thanks to data analysis, predicts when operators will be available and initiates new calls based on this forecast.
List Management
Advanced contact list management that allows you to develop the most effective sales strategy and enhance the customer experience.
Appointment Management
A dedicated section for managing appointments made by operators, accessible through a private area.
Real-time statistics
You can monitor data on work performance, individual campaigns, outcomes, and appointments.
Responsive Design
Our cloud-based software is designed to work seamlessly on any device, including desktops, smartphones, and tablets.
User Management
Complete management of user lists, with advanced geo-location functionality and permission assignment.
Telesale
You can make your sales team's operations more efficient, saving time and increasing revenue.
Chat
An internal chat that allows colleagues to communicate with each other in order to better address user requests.
IVR (Interactive Voice Responder)
A powerful automatic responder that simplifies the management of incoming calls.
VoIP Lines
We use top-quality VoIP lines that ensure excellent and uninterrupted calls.
Appointment Management
Appointment management becomes a simple and intuitive operation, thanks to the use of a shared calendar.
Remote work
The call center software designed for remote work, accessible from any operating system through a web browser, without the need for complex installations or configurations.
Telemarketing
Predictive dialing and automatic call management improve the efficiency of telemarketing operations.
MrBOT
A bot that allows you to choose a contact list, upload a voice message, and lets a virtual operator introduce your commercial offer.
List Mix
Balance the operators' workload through simultaneous management of multiple lists. Define customized rules.
SiDial is a cloud-based software designed by those who perfectly understand the working dynamics of an inbound or outbound call center. This makes it a perfect solution for increasing daily productivity.
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