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SiDial Feaures

Users Management

With the CRM in the cloud, you can manage all the contacts coming from multiple platforms and present on multiple lists. You can manage recalls, send communications and divide, for example, the contacts by location to get the best results from the single campaign in progress. Our software also allows diversification of access permissions by authorising, for example, the view of one list rather than another, to different operators.

SiDial: So Many Features... One Single Platform!

Discover the key functionalities of SiDial, the number 1 call center software.Click on the feature to learn more.
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Cloud CRM

100% cloud-based call center software that works with any operating system.

Call Recording

You can record and store your calls online to monitor the quality of interactions.

Omnichannel

You can send emails and SMS directly from the system to the customer for confirmations, reminders, etc.

Predictive Dialer

An automatic dialing system that, thanks to data analysis, predicts when operators will be available and initiates new calls based on this forecast.

List Management

Advanced contact list management that allows you to develop the most effective sales strategy and enhance the customer experience.

Appointment Management

A dedicated section for managing appointments made by operators, accessible through a private area.

Real-time statistics

You can monitor data on work performance, individual campaigns, outcomes, and appointments.

Responsive Design

Our cloud-based software is designed to work seamlessly on any device, including desktops, smartphones, and tablets.

User Management

Complete management of user lists, with advanced geo-location functionality and permission assignment.

Telesale

You can make your sales team's operations more efficient, saving time and increasing revenue.

Chat

An internal chat that allows colleagues to communicate with each other in order to better address user requests.

IVR (Interactive Voice Responder)

A powerful automatic responder that simplifies the management of incoming calls.

VoIP Lines

We use top-quality VoIP lines that ensure excellent and uninterrupted calls.

Appointment Management

Appointment management becomes a simple and intuitive operation, thanks to the use of a shared calendar.

Remote work

The call center software designed for remote work, accessible from any operating system through a web browser, without the need for complex installations or configurations.

Telemarketing

Predictive dialing and automatic call management improve the efficiency of telemarketing operations.

MrBOT

A bot that allows you to choose a contact list, upload a voice message, and lets a virtual operator introduce your commercial offer.

List Mix

Balance the operators' workload through simultaneous management of multiple lists. Define customized rules.

RICHIEDI ORA UNA CONSULENZA SPECIALIZZATA

SiDial in cloud è un software progettato da chi conosce perfettamente le dinamiche di lavoro di un call center e contact center ottenendo così un prodotto perfetto per aumentare la produttività quotidiana.
SiDial è in linea con la normativa UE 2016/679

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