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Outbound

Outbound Calls

Find out how to improve the telemarketing and sales activity of your call center or contact center with our essential outbound calling tool. Thanks to our VoIP system, you can make calls to landlines and mobiles, obtaining an immediate and significant advantage for the production of your call center. Whether you’re looking to improve your current management or build a new call center, our high-performing return tool helps you achieve your goals without the need for new phone lines. Learn more about how Outbound Telemarketing can help your business.

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Main Features
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Unlimited channels and calls
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Self-recognition of the secretariat
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Attachments management for each campaign
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HotKeys to edit call outcome faster
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Unlimited campaigns
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Unlimited rechargeable numbers
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Automatic outcome recycling
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Management of untraceable contacts
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Master data reset
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Re-assignment of personal data
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Angraphic migration
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Black-list management
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Migration recalls
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Customizable fields
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Adjustable predictive with unlimited channels
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Limit daily and monthly calls for each personal data
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Predictive telephone engine
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Manual / preview telephone engine
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Complete order / contract live with the customer over the phone
SiDial: Many functions in one platform!

Discover the main features of SiDial, the best call center software. Click on each feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This feature allows you to automate outbound calls, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Agents and Representatives. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use the highest quality of VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of agents by managing multiple lists at the same time. You can decide independently the percentage of each list

Find out more

Why Choose SiDial for Your Outbound Call Center?
In the fast-paced world of call centers, the ability to quickly adapt to evolving customer needs is paramount. SiDial emerges as a leading-edge software solution, crafted to enhance efficiency and productivity in outbound call centers.

This robust tool, utilizing cloud technology, brings a suite of sophisticated features, streamlining the management of outbound calls, making it more scalable, simple, and effective.

Why Choose SiDial for Your Outbound Call Center?

Integrating SiDial within an outbound call center leads to substantial benefits, underscoring the added value of this software in the industry. Let’s delve into these advantages!

Enhancing Your Contact Center Operations with Automated Answering Machine Detection

Primarily, the SiDial software is distinguished for its automated answering machine detection feature, a groundbreaking function that elevates the standard of outbound call center operations.

This advanced technology autonomously discerns when calls are diverted to answering machines, enabling agents to concentrate solely on direct customer interactions.

An effective system that not only optimizes time but also positively influences staff morale, reducing the frustration associated with unsuccessful contact attempts.

Utilizing this feature marks a significant leap in managing outbound calls, substantially enhancing productivity and agent satisfaction.

The Advantages of HotKeys in an Outbound Call Center

HotKeys, integrated into SiDial, are vital tools that bolster operational efficiency in outbound call centers. These are keyboard shortcuts created for intuitive use, allowing agents to swiftly execute frequent actions like terminating calls or logging outcomes at the press of a key.

This functionality permits your team to manage a higher call volume in less time, while reducing workload and stress.

Consequently, there’s a noticeable boost in productivity, transforming daily tasks into more streamlined and less taxing activities for agents.

A Contact Center with Attachment Management and Unlimited Campaigns

Within the call center software landscape, SiDial offers sophisticated attachment management for each campaign and supports an unlimited number of campaigns.

These crucial features enable call centers to meticulously plan and execute their communication strategies with unparalleled precision and customization.

Each campaign can be augmented with specific documents, ensuring every customer interaction is highly pertinent and targeted. These functionalities not only enhance campaign effectiveness but also provide a competitive edge, enabling call centers to stand out through a more sophisticated and personalized approach in customer engagements.

Automated Recycling of Outcomes and Refined Contact Management

SiDial’s automatic outcome recycling system and advanced contact management, such as managing unreachable contacts, are key instruments for maximizing business opportunities.

The automatic recycling of outcomes guarantees effective lead management, exploiting every possible interaction to its fullest. Thus, inconclusive contacts are swiftly re-entered into the call cycle, boosting success chances.

Meanwhile, the advanced contact management facilitates reassignment and updating of contact details, simplifying and enhancing the reliability of customer data organization. This approach significantly lowers error likelihood and ensures superior information organization, aiding agents in identifying and following up on leads.

Tailored Outbound Call Management

SiDial redefines flexibility in outbound call center operations, offering unparalleled customization. The software permits each call center to meticulously adapt its own outbound call strategies.

Features like custom field creation, black-list generation, migration of contact details, and appointment management enable SiDial to perfectly suit every company’s unique requirements.

This versatility allows call centers to shape the software to their specific operational needs, achieving a custom-fit approach that optimizes customer interactions and boosts overall campaign effectiveness.

Amplify Your Call Center’s Productivity with the Predictive Dialer

The predictive dialing engine in SiDial is a key asset for call center efficiency. This sophisticated technology maximizes agent time, significantly reducing downtime.

Customizing predictive dialer settings, including daily and monthly call limits for each contact, ensures not only campaign efficacy but also complete regulatory compliance.

This feature enables outbound contact centers to ideally balance productivity and compliance, ensuring each campaign is managed in the most beneficial and responsible manner.

Enhanced Performance with Daily and Monthly Outbound Call Limits

SiDial transcends conventional outbound call management software, presenting as a comprehensive solution that revolutionizes call center operations.

It includes innovative components, like setting daily and monthly call limits for each contact, allowing for targeted and efficient organization of operator workloads.

Simultaneously, it ensures strict regulatory adherence, raising the service quality. This cutting-edge platform not only improves operational efficiency; it fundamentally transforms how call centers conduct their daily tasks, leading to increased performance and compliance standards.

An Intuitive User Interface for Your Outbound Contact Center

A notable aspect of SiDial is its user interface, designed for immediate comprehension and ease of use. This intuitiveness is crucial in reducing team training time.

Additionally, to ensure optimal utilization of all its advanced features, SiDial is accompanied by comprehensive training sessions and constant support.

These services are vital for staff to quickly become acquainted with the system and fully harness the potential of SiDial, ensuring an outstanding user experience and increased work efficiency.

A Secure and Reliable Outbound Call Center Software

Security is everything for SiDial! This system is crafted using the latest cyber security technologies, providing unparalleled customer data protection.

Besides maximum security, its cloud-based infrastructure promises extraordinary reliability and continuous availability. This means call centers using SiDial can depend on a consistently functional service, devoid of interruptions.

The blend of robust security and uninterrupted operation positions SiDial as a critical asset for companies aiming to maintain customer trust while ensuring operational efficiency and continuity.

Advantages of a Cloud-Based Outbound Call Center

Selecting a cloud-based outbound call center like SiDial brings substantial benefits, particularly in terms of interoperability with various operating systems.

This modern approach to customer service provides unmatched flexibility, ensuring the call center is accessible from any device and operating system. Flexibility is essential in today’s increasingly mobile and diverse work environment!

A cloud-based call center also eliminates the need for complex and costly IT infrastructures. Companies can significantly cut operational and maintenance expenses, focusing resources on other vital business aspects. Moreover, the cloud’s scalability allows for adjusting operations based on business needs, without additional hardware investments or IT restructuring.

Furthermore, interoperability with different systems ensures the call center can seamlessly integrate with other company applications and services. This not only improves operational efficiency but also enhances the user experience for both staff and customers.

In summary, choosing a cloud-based outbound call center is a strategic decision leading to notable improvements in business operations, customer satisfaction, and cost reduction.

Integrating the Call Center with Other CRM Systems

SiDial also excels in its ability to integrate smoothly with a variety of software already in use in call centers, including CRM systems, management databases, and analytical tools.

In this sector, compatibility is key to ensure a fluid workflow and a comprehensive understanding of all customer interactions.

The seamless integration of SiDial with other platforms allows companies to merge data and functionalities into a singular potent system, facilitating an in-depth performance analysis.

This integrated approach not only optimizes daily tasks but also enriches the overall customer experience, making SiDial an ideal solution for call centers aiming for top-tier customer management.

Real-Time Analysis and Statistics for Outbound Calls

A significant feature of SiDial is its analysis and reporting capabilities, providing call centers with essential tools for real-time performance monitoring and strategic enhancements.

SiDial enables access to a variety of meaningful metrics, such as call success rates and average durations, allowing for a thorough and ongoing evaluation of operations. The system empowers call center managers to promptly identify strengths and areas needing improvement, facilitating targeted adjustments to optimize overall efficiency.

The use of these analytical data not only boosts productivity but also contributes to a deeper understanding of customer needs and preferences, making SiDial an invaluable ally in managing and enhancing daily activities.

A Qualitative Leap in Telemarketing Operations

Integrating SiDial into your outbound call center signifies a true transformation, significantly elevating efficiency and productivity in telemarketing endeavors.

With its exceptional adaptability and scalability, SiDial establishes itself as the prime solution for call centers focused on innovation and retaining a competitive edge in a dynamic, evolving market.

It’s the ideal outbound call center software for those pursuing progress and modernization, aiming to position their company at the forefront of the industry in adaptability and performance.

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SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
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