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SiDial Features

Smart Working

The world of work is constantly changing so thanks to SiDial, the 100% cloud call center software, you will have everything you need with maximum freedom. Your tools, the phone bar, your lists and all the management part are always at your disposal..

Find out how SiDial can increase the productivity of your Call Center… even in Smart Working

SiDial: Many functions in one platform!

Discover the main features of SiDial, the best call center software. Click on each feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This feature allows you to automate outbound calls, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Agents and Representatives. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use the highest quality of VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of agents by managing multiple lists at the same time. You can decide independently the percentage of each list

Find out more

SiDial: A Cloud Call Center Software Designed for Remote Work

SiDial: A Cloud Call Center Software Designed for Remote Work

In the digital age, the concept of remote work is no longer a luxury, but a necessity. Successful businesses are those that embrace flexibility and innovation, especially in the call center and contact center sectors. This is where SiDial comes into play, offering a revolutionary cloud-based solution for call centers.

With SiDial, call center software becomes synonymous with efficiency, flexibility, and productivity. In this article, we will explore how SiDial is transforming the concept of working remotely and why it is the perfect choice for your call center.

Why Choose a Cloud Call Center Software like SiDial

The world of work is undergoing radical transformations, with the concept of remote work at the forefront. The ability to work remotely is not just a response to contemporary needs for flexibility, but also a way to increase employee productivity and satisfaction. In this context, a cloud call center software like SiDial emerges as not only a timely but an essential solution.

SiDial is not just call center software; it’s an integrated 100% cloud solution that allows you to have everything you need to manage your call center effectively, without the constraints of location or device. Thanks to VoIP technology, SiDial ensures high-quality inbound and outbound calls, making every communication clear and professional, as if you were in the office.

Benefits of Cloud Call Center Software Based on VoIP Technology

The VoIP (Voice over Internet Protocol) technology is a key component that places SiDial at the forefront of call center software. This advanced technology allows phone calls to be made using an Internet connection instead of traditional telephone lines. But what are the concrete benefits of VoIP for your call center and remote work? Let’s find out together!

Quality of Inbound and Outbound Calls

With SiDial, the quality of calls is significantly superior compared to traditional systems. VoIP transmits voice in digital form, ensuring clarity and sharpness of sound. This means fewer disturbances, fewer dropped calls, and smoother, more professional communication with customers.

Cost Reduction

One of the most evident advantages of VoIP is the significant reduction in operating costs. VoIP calls, especially international ones, have much lower rates compared to traditional telephone lines. With SiDial, you can maximize your call center’s profits while simultaneously reducing costs.

Flexibility and Scalability

VoIP is incredibly flexible. You can easily add or remove lines as needed for your call center, without the complications and costs of traditional telephone lines. SiDial leverages this flexibility to offer you a solution that grows with your business, without limits or interruptions.

Integration with Other Business Management Applications

VoIP technology is not limited to voice calls. It integrates seamlessly with other business applications, such as CRM systems or tools for statistics and data analysis. SiDial uses this integration to offer you a comprehensive overview of your call center, in order to improve customer management and operational efficiency.

Indeed, it’s a call center software that maximizes the benefits of VoIP, ensuring high-level performance, optimized management, and a significant reduction in costs for your call center. It’s time to embrace the future with SiDial and take your call center to new heights!

Universal Compatibility: A Cloud Call Center Software for Every OS

One of the most notable features of SiDial is its incredible flexibility. Whether you’re working from home, on the go, or from another office, you will always have access to your work tools, from the telephone bar to the customer lists, to the complete management of the call center.

The SiDial platform is indeed accessible directly from your preferred web browser, eliminating the need for complex installations or specific system configurations. Whether you prefer Chrome, Firefox, Safari, or another browser, SiDial ensures a smooth and consistent user experience.

Moreover, the cross-platform compatibility of SiDial ensures that the software runs smoothly on any operating system, whether it’s Windows, macOS, or Linux. This universal compatibility means that every member of your team can access the system regardless of the device or operating system used, promoting a truly inclusive and collaborative work environment.

Furthermore, SiDial values customization and adaptability. Every call center has its own uniqueness, and SiDial adapts to these specifics. You can customize the interface and functionalities according to your team’s needs.

In short, SiDial’s extraordinary accessibility and compatibility remove technical and geographical barriers, allowing your call center to thrive in a dynamic and variable work environment. With SiDial, you have the freedom to work as you prefer, transforming every challenge into an opportunity for success.

Responsive Design in Call Center Software: Enhancing User Experience for Optimal Performance

Sidial is a software equipped with responsive design, but what exactly does “responsive” mean in terms of call center software?

Software with responsive design is crafted to ensure an impeccable user experience on any device, be it a PC, a tablet, or a smartphone. SiDial’s user interface, intuitive yet feature-rich, fluidly adapts to any screen size. This means that, regardless of the device you’re using, the interface maintains clear organization, simple navigation, and unimpeded access to all its functionalities.

With SiDial, you don’t need to adapt your way of working to the software; the software adapts to you! This is the promise of SiDial’s responsive design: a user experience that is not only functional but also pleasantly intuitive, allowing you to focus on what truly matters – providing exceptional service to your customers, wherever you are.

Secure Cloud Call Center Software: Safeguarding Your Data with Advanced Protection

At the heart of every business decision, security and reliability play crucial roles, especially when it comes to the sensitive data managed by call centers. SiDial, aware of this vital necessity, sets new standards for cloud call center software, placing data protection and integrity at the forefront.

With SiDial, every bit of information is safeguarded with the utmost care. Cloud-based storage is not just about accessibility, but also about security. Your data is stored on highly secure servers, equipped with sophisticated security measures. They are servers designed to withstand a wide range of scenarios, including physical failures and cyber attacks, to ensure that your data is always safe, regardless of the circumstances.

SiDial implements enterprise-level security protocols to ensure that every transaction, communication, and interaction is protected from external threats. From end-to-end encryption to two-step verification, every aspect of the software is reinforced with layers of protection to prevent unauthorized access and ensure data confidentiality.

Data Backup for an Uninterrupted Call Center Service

However, security isn’t just about protecting data; it’s also ensuring that your call center is always operational and efficient. SiDial excels in this, offering a robust and reliable infrastructure that ensures uninterrupted service operation.

With an uptime that approaches 100%, you can focus on your call center activities without worrying about interruptions or downtime.

In the event of unexpected incidents, SiDial provides you with cutting-edge backup and data recovery plans. Safety copies of your databases are regularly created and stored in secure locations, so your business continuity is guaranteed and your data can be quickly recovered.

Choosing SiDial means choosing a fortress of security and reliability. Because this software not only protects your data with the most advanced security technologies but also allows your call center to operate with maximum efficiency, without interruptions. So you can dedicate yourself to the success of your business with the certainty that your cloud call center software is the safest and most reliable on the market.

Discover SiDial: Book Your Customized Demo Now

Choosing SiDial means not only embracing a solution designed for remote work but also revolutionizing the way your call center operates. With its intuitive platform, cross-platform compatibility, and unmatched performance, SiDial positions itself as the leading cloud call center software for businesses looking towards the future.

Don’t miss the opportunity to discover how SiDial can take your call center to new levels of operational efficiency in remote work settings. By booking a customized demo, you’ll have the chance to firsthand explore SiDial’s unique capabilities in transforming call management and optimizing your team’s daily operations.

During the demo, you’ll be immersed in SiDial’s key features, showing you practically how the platform can simplify and enrich your interactions with customers. We’ll show you how SiDial makes communication more effective and personalized, allowing you to manage every aspect of your call center with ease and precision.

This demo is an unmissable opportunity to directly experience how SiDial can transform your work environment, fostering the creation of quality leads and boosting productivity for both inbound and outbound calls.

Don’t miss this exclusive chance! Contact us today to book your personalized SiDial demo and prepare to elevate your call center to a superior level, leveraging the full potential of this innovative solution in the world of remote work.

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SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
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