SiDial Features

Internal Chat

SiDial allows internal operators to communicate through a chat. This system is particularly useful during communication with team leaders and/or project managers, enabling them to answer questions or propose solutions in real time to the customer while on a phone call.

This feature proves to be especially valuable in situations where decision-making speed can make a difference in meeting customer needs. Through the use of an internal chat, operators can easily consult with their team leaders or project managers, in order to provide a coordinated and timely response to customer requests.

SiDial: A Cloud Call Center Software with Internal Chat

Effective internal communication is key to delivering outstanding customer service and operating at peak efficiency in the call center industry. SiDial, our cloud-based call center software, transforms the way teams communicate, making every interaction more meaningful and productive.

Thanks to its internal chat, SiDial is not just a bridge to your customers, but also a vital channel for internal communication. Let’s see how our solution, designed for both inbound and outbound call centers, can improve your team’s collaboration and increase customer satisfaction.

Why Choose SiDial as Your Call Center Software?

SiDial was developed to meet the specific needs of modern call centers. Its internal chat allows operators to communicate fluidly and instantly, not just with each other but also with team leaders and project managers. This feature is crucial for several reasons:

  • Real-time Responses: With SiDial, operators can get immediate answers to critical questions during both inbound and outbound calls. This means they can solve problems and respond to customer requests with unprecedented efficiency and precision.
  • Enhanced Collaboration: SiDial’s internal chat simplifies teamwork. Whether sharing contact information or coordinating on specific tasks, SiDial makes internal communication straightforward and direct.
  • Simplified Project Management: Team leaders and project managers can use the internal chat to monitor task progress, provide real-time feedback, and guide their teams toward success. An internal communication system helps keep the team aligned with the company’s goals and priorities.

Benefits of Cloud Call Center Software with Internal Chat

Choosing the right call center software is crucial for your business’s success. Here’s why SiDial stands out from the competition:

  • Intuitive Interface: SiDial’s internal chat is designed to be intuitive and easy to use, thus reducing training time.
  • Customization and Scalability: We understand that every call center has unique needs. SiDial offers customization options that cater to your specific operational requirements, while also ensuring scalability to grow with your business.
  • Data Security: Protecting your data and communications is our top priority. SiDial uses the most advanced security technologies to safeguard sensitive information and ensure your customers’ privacy.
  • First-rate Customer Support: Our support team is always available to assist you at every stage, from initial setup to troubleshooting, providing unparalleled peace of mind.

SiDial: Call Center Software with Integrated Support Chat

What makes us particularly proud of SiDial is our commitment to providing unparalleled customer support. Understanding the importance of timely and effective support, especially in a dynamic environment like call centers, we’ve integrated a dedicated support chat into our software. This feature is a tangible demonstration of our commitment to our customers and our desire to ensure the best possible experience for them.

Our support chat is directly accessible from the SiDial interface, ensuring help is always at hand without interruptions or complications. Whether it’s questions about using a specific feature, configuration requests, or solving technical issues, our team of experts is ready to provide clear answers and quick solutions. Immediate support not only strengthens confidence in using SiDial but also helps maintain the call center’s operational efficiency, ensuring any issues can be resolved swiftly.

A Practical Example of the Benefits of Call Center Software with Internal Chat

Imagine a call center where operators are busy handling both outbound and inbound calls, dealing with a variety of complex and sometimes urgent requests. In this hectic scenario, SiDial’s internal chat proves to be an invaluable ally. An operator, for example, receives a call from a dissatisfied customer asking for detailed information about a specific product and the terms of a recently ended promotion.

Instead of putting the customer on hold to search for this information through traditional channels or ending the call, the operator immediately uses SiDial’s internal chat to contact a colleague or team leader. In just a few seconds, they receive all the necessary information, including directives on how to handle the situation in a way that benefits both the customer and the company. The conversation continues without interruption, and the operator is able to resolve the customer’s issue satisfactorily.

This is just one practical example of how SiDial’s internal chat accelerates the support process and significantly improves the customer experience, reducing waiting times and enhancing operators’ ability to provide timely, personalized responses.

SiDial: Innovation and Flexibility with Cloud-Based Call Center Software

SiDial is the ideal solution for call centers aiming for innovation and flexibility, being a call center program with a cloud-based CRM. This means that SiDial is accessible over the internet from any operating system, without the need for complex software installations or specific hardware.

Its cloud-based nature makes it perfectly suited for the world of remote work, which is increasingly relevant in a job market that values mobility and the ability to work from anywhere. Whether you’re in the office, at home, or on the move, all of SiDial’s features, including its efficient internal chat, are at your complete disposal. This ensures optimal internal communication and team collaboration, regardless of physical location.

With SiDial, companies can embrace the remote work model without productivity limitations or customer experience compromise, regardless of circumstances. Thus, SiDial not only simplifies daily call center management but also opens new possibilities for flexible work models.

SiDial’s Responsive Design: Accessibility Without Boundaries

What sets SiDial apart in the call center software landscape is its responsive design, a web design approach that ensures web pages adapt perfectly to the screen size of any device. SiDial offers an optimal user experience, regardless of the device used to access it, whether it’s a computer, tablet, or smartphone.

The concept of responsive web design is crucial in an era where mobility and immediate access to information are common expectations among users. Thanks to this feature, all of SiDial’s functionalities, including its efficient internal chat, are accessible from any device, including smartphones.

Operators can thus communicate with each other, share information, answer customer questions, and collaborate with team leaders or project managers easily and quickly, without device-related barriers or limitations. This aspect makes SiDial a valuable ally for call centers looking to ensure maximum operational flexibility and effectively support remote work, with the assurance that service efficiency will never be compromised.

Try SiDial’s Internal Chat Now: Request a Free Demo

Discover the future of communication with SiDial, our revolutionary cloud-based call center software. Experience SiDial’s efficiency, flexibility, and capabilities firsthand, including its innovative internal chat, through a customized demo.

Requesting a demo is easy and represents the first step towards transforming your call center. With the demo, you’ll have the chance to see all of SiDial’s features in action, understand how they can adapt to and meet your team’s specific needs, and personally assess the impact they can have on productivity and customer satisfaction.

Our team of experts will be pleased to walk you through the software’s functionalities, showing you how the internal chat can simplify communication among your team members, enhance collaboration, and accelerate customer request resolution. Don’t miss the chance to bring your call center into the future! Contact us today to arrange your customized SiDial demo and start maximizing your team’s potential with our cutting-edge solution.

SiDial: So Many Features... One Single Platform!

Discover the key functionalities of SiDial, the number 1 call center software.Click on the feature to learn more.
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Cloud CRM

100% cloud-based call center software that works with any operating system.

Call Recording

You can record and store your calls online to monitor the quality of interactions.


You can send emails and SMS directly from the system to the customer for confirmations, reminders, etc.

Predictive Dialer

An automatic dialing system that, thanks to data analysis, predicts when operators will be available and initiates new calls based on this forecast.

List Management

Advanced contact list management that allows you to develop the most effective sales strategy and enhance the customer experience.

Appointment Management

A dedicated section for managing appointments made by operators, accessible through a private area.

Real-time statistics

You can monitor data on work performance, individual campaigns, outcomes, and appointments.

Responsive Design

Our cloud-based software is designed to work seamlessly on any device, including desktops, smartphones, and tablets.

User Management

Complete management of user lists, with advanced geo-location functionality and permission assignment.


You can make your sales team's operations more efficient, saving time and increasing revenue.


An internal chat that allows colleagues to communicate with each other in order to better address user requests.

IVR (Interactive Voice Responder)

A powerful automatic responder that simplifies the management of incoming calls.

VoIP Lines

We use top-quality VoIP lines that ensure excellent and uninterrupted calls.

Appointment Management

Appointment management becomes a simple and intuitive operation, thanks to the use of a shared calendar.

Remote work

The call center software designed for remote work, accessible from any operating system through a web browser, without the need for complex installations or configurations.


Predictive dialing and automatic call management improve the efficiency of telemarketing operations.


A bot that allows you to choose a contact list, upload a voice message, and lets a virtual operator introduce your commercial offer.

List Mix

Balance the operators' workload through simultaneous management of multiple lists. Define customized rules.