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SiDial features

Cloud CRM

Thanks to SiDial, our Cloud CRM for Call & Contact Center, you will not need to purchase or install hardware in your facility, avoiding specialized maintenance that are often complex and expensive. The operational and administrative management of the call center will quickly become simple and cheap and entirely online. The 100% cloud technology allows to operate in maximum freedom and mobility. You can get the same performance from the workstations in your office but also if your operators work in smart working.

Depending if you have a single office or multiple offices to manage, you can create infinite users, to manage them all.

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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This solution allows to obtain an automation process, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Operators for the Agents. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of operators by managing multiple lists at the same time. You can decide independently the percentage of each list

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SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
SiDial is in line with EU regulation 2016/679

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