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SiDial features

Cloud CRM

Thanks to SiDial, our Cloud CRM for Call & Contact Center, you will not need to purchase or install hardware in your facility, avoiding specialized maintenance that are often complex and expensive. The operational and administrative management of the call center will quickly become simple and cheap and entirely online. The 100% cloud technology allows to operate in maximum freedom and mobility. You can get the same performance from the workstations in your office but also if your operators work in smart working.

Depending if you have a single office or multiple offices to manage, you can create infinite users, to manage them all.

SiDial: Many functions in one platform!

Discover the main features of SiDial, the best call center software. Click on each feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This feature allows you to automate outbound calls, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Agents and Representatives. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use the highest quality of VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of agents by managing multiple lists at the same time. You can decide independently the percentage of each list

Why Choose Our Cloud-Based CRM for Your Call Center

In the dynamic world of call centers, efficiency and technological innovation are essential to maintain a competitive edge. Call centers, both inbound and outbound, find themselves managing vast amounts of data, customer interactions, and complex processes.

Here comes into play the cloud-based CRM (Customer Relationship Management), an innovative solution that is revolutionizing the way call centers operate. The SiDial software stands out as a leader in this field, offering a versatile and powerful platform for both call and contact centers.

The Advantages of Managing Inbound and Outbound Calls on Cloud

Adopting a cloud-based CRM, such as SiDial, offers revolutionary benefits for call centers. The cloud-based nature of these solutions means that staff can access the system from anywhere, enabling remote working. This flexibility is crucial not only for ensuring operational continuity in emergency situations or remote work but also for facilitating more dynamic and responsive work management.

For inbound call centers, which primarily handle customer inquiries, cloud-based CRM allows immediate access to user data, enhancing the quality and efficiency of service. This centralized approach ensures that every team member can provide consistent and informed responses, regardless of their physical location.

For outbound call centers, focusing on sales and marketing activities, using a cloud-based CRM like SiDial translates to more effective sales information management. Teams can monitor campaign performance in real-time, adjusting strategies based on collected data. This not only increases the success probability of sales initiatives but also allows for in-depth analysis of market trends and customer behavior.

Moreover, the compatibility of cloud-based CRM eliminates technical barriers, allowing greater integration with other business management tools and software. This aspect is particularly important in a rapidly evolving technological environment, where the ability to adapt and integrate with new technologies can make the difference between mediocre and exceptional customer service.

In summary, adopting a cloud-based CRM like SiDial represents a significant step forward for call centers. It offers greater flexibility, efficiency, and adaptability, which are essential to stay competitive in an ever-changing market.

A Call Center Software Compatible with Any Operating System

Choosing a cloud-based solution like SiDial also brings significant benefits related to the absence of complex hardware or software installations and reduced maintenance activities.

With SiDial, there’s no need to worry about the burdens associated with installing and maintaining physical servers or dedicated IT infrastructure. Such an approach results in significant time and financial resource savings, allowing companies to focus on their core activities rather than IT infrastructure management.

Moreover, as a completely online tool, SiDial eliminates the need for manual software updates. Improvements and updates are automatically managed by the service provider, ensuring the software is always cutting-edge without operational interruptions. This is a key aspect in maintaining a high service level and ensuring that the CRM is always secure and compliant with the latest standards.

SiDial’s flexibility also allows for immediate scalability. Companies can easily adjust their resources based on demand without the need for additional hardware investments. This makes SiDial a particularly suitable solution for call centers of all sizes, able to expand or reduce their operational capacity efficiently and seamlessly, quickly adapting to changing market needs.

A Fully Internet-Integrated Call Center with Advanced VoIP Technology

SiDial is a call center software that fully utilizes the Internet, thanks to its cloud-based nature and the use of Voice over Internet Protocol (VoIP) technology for managing inbound and outbound calls. Such a combination offers a range of significant advantages.

Firstly, VoIP technology converts voice communication into digital data transmitted via the Internet. This eliminates the need for traditional telephone networks, significantly reducing operational costs, especially for international calls. Additionally, VoIP ensures a higher sound quality and more reliability compared to traditional phone lines, enhancing the experience for both operators and customers.

SiDial’s cloud-based nature allows perfect integration with VoIP technology. This means that call centers can configure and manage their call operations with greater flexibility. They can easily add or remove lines and adapt to traffic spikes without needing to modify physical infrastructure. Such scalability is particularly beneficial for handling seasonal variations or unforeseen events affecting call volume.

Moreover, SiDial leverages other advanced VoIP features, such as call recording, intelligent rerouting, and providing detailed analytical data. These features enhance workflow management, allow effective performance monitoring, and offer valuable insights to optimize communication strategies.

In conclusion, VoIP usage in SiDial not only lowers costs and improves communication quality but also provides the tools for agile and data-driven call center operations management.

Manage Your Call Center from Home with a Web-Based Platform

In the world of call center software, SiDial also stands out for its web-based platform and its user-friendly interface. Operating entirely online, it eliminates the geographical and temporal restrictions traditionally associated with user management and business operations.

The cloud-based approach allows SiDial users to access the system and its rich features from any Internet-connected device, be it a desktop computer, laptop, tablet, or smartphone.

This feature is particularly advantageous for call center teams and customer service professionals who require constant access and real-time data on customers, call histories, and other critical information. Whether in the office, working from home, or on the move, they have the capability to manage meaningful customer interactions, respond promptly to their needs, and monitor ongoing activities. SiDial’s flexibility fits perfectly into the modern work environment, where mobility and responsiveness are essential.

Furthermore, SiDial’s cloud architecture ensures that all information is updated in real-time and synchronized across all devices, guaranteeing a cohesive user experience and efficient workflow. This approach significantly reduces the risk of data errors or discrepancies, leading to smooth, efficient, and always accessible management of customers and business activities, regardless of location or time.

Customizable Scalability for Your Call Center with Cloud-Based CRM

Another advantage of a cloud-based call center software is its excellent scalability, which is vital for modern call centers. This scalability is primarily manifested in SiDial’s ability to easily adapt to any increase or decrease in call volume, user numbers, or data management. For call centers, it implies the ability to expand or reduce their operations without encountering complex infrastructural changes or significant disruptions.

With SiDial, adding new agents or expanding call management capabilities can be achieved with a few clicks. There’s no need to invest in new physical servers or worry about storage space limitations. In the call center world, where work volume can vary greatly depending on seasons, promotional campaigns, or specific events, such flexibility is essential.

Additionally, cloud-based horizontal scalability allows SiDial to distribute the load across multiple servers, maintaining optimal performance even during activity peaks. This ensures that the service is always available and responsive, regardless of the number of interactions handled. For businesses, it results in greater reliability and an enhanced customer experience, offering the capacity to rapidly and seamlessly adapt to evolving business needs.

In conclusion, the scalability of SiDial represents a huge competitive advantage, offering call centers the versatility needed to grow and adapt in a constantly evolving market.

Maximize Your Outbound Call Center Sales with Mr BOT

Leveraging the power of the cloud, SiDial revolutionizes how call centers manage sales proposals, effectively addressing challenges related to cold calls and optimizing operators’ time.

In this regard, one of the most innovative features offered by SiDial is the integration of an automated calling system, known as Mr BOT. A virtual operator designed to forward personalized messages to a broad audience, ensuring that sales proposals reach customers more efficiently and directly.

Mr BOT eliminates the need for traditional cold calling, which often results in a high rejection rate and time wastage for operators. Instead of spending hours contacting potential clients one by one, with Mr BOT, call centers can automatically reach thousands of people with personalized messages based on their preferences and past behaviors. This not only increases the chances of connecting with genuinely interested customers but also reduces the operational costs associated with manual calls.

Mr BOT’s advanced technology also allows for detailed analysis of responses and interactions, providing valuable data that can be used to further refine sales and marketing strategies. In this way, SiDial offers call centers the opportunity to transform their operations, making them more targeted, efficient, and productive.

In practice, SiDial, through the functionality of Mr BOT, opens new frontiers in call center sales strategies, combining cloud efficiency with intelligent solutions to maximize the effectiveness of commercial communications.

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SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
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