Agents Appointments Management
Appointments are taken using geodialing which allows an automatic visualization of the personal data present in the same area pertaining to one or more agents. The georeferencing system, which calculates the geographical distances between one appointment and the next, providing the agent the tips to reach individual places by optimizing time and travel.
The Agent will have the opportunity to download his appointment calendar having access to an application through his credentials. He also has the possibility to work by releasing feedback on the results complete with notes and uploading files for each appointment. The SiDial platform also offers access with higher level ownership for the Supervisor, who will verify and coordinate activities by managing the appointments of all Agents.
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A complete system to manage contacts and for administrative of the call center 100% in the cloud
Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.
You can manage your lists quickly and easily in order to apply the best possible strategy.
Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.
SiDial allows to optimize the work of your sales team, saving time and increasing your income.
We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems