SiDial Features
Agents Appointments Management
Appointments are taken using geodialing which allows an automatic visualization of the personal data present in the same area pertaining to one or more agents. The georeferencing system, which calculates the geographical distances between one appointment and the next, providing the agent the tips to reach individual places by optimizing time and travel.
The Agent will have the opportunity to download his appointment calendar having access to an application through his credentials. He also has the possibility to work by releasing feedback on the results complete with notes and uploading files for each appointment. The SiDial platform also offers access with higher level ownership for the Supervisor, who will verify and coordinate activities by managing the appointments of all Agents.
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Cloud CRM
A complete system to manage contacts and for administrative of the call center 100% in the cloud
Calls Recording
Calls recording for internal quality control and vocal orders
Communication and Marketing
Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.
Predictive
Lists Management
You can manage your lists quickly and easily in order to apply the best possible strategy.
Appointment Management
Real-time statistics
Responsive system
Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.
Users Management
Teleselling
SiDial allows to optimize the work of your sales team, saving time and increasing your income.
Chat
IVR without operator
High quality VoIP
We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems
Agents Section
Customized access for agents with management of lists, appointments and performance
Smart Working
Telemarketing
Facility
List Mix
Facilitate the work of operators by managing multiple lists at the same time. You can decide independently the percentage of each list
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