News & Updates

Medical call centers: best practices for exceptional service

How do medical call centers work? While generic call centers serve various sectors and offer a range of services, including customer support, sales, technical support, and more, medical call centers focus exclusively on the healthcare sector. Working as an operator in...

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How to Calculate and Improve Average Speed of Answer (ASA)

Within the contact center and customer service sectors, Average Speed of Answer (ASA) is a critical performance indicator. ASA measures the average time an inbound call center takes to answer a call, directly affecting customer satisfaction and operational efficiency....

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