SiDial Features
Lists Management
The element that characterizes the modern Call Center is the optimal management of contact lists. With SiDial it is possible to insert and import lists in the most common formats (XLS, XLSX, CSV) and organize them according to your needs. The number of lists is unlimited: it is possible to load and import multiple lists without limits in a campaignS. Among the advanced functions of the list management system, we find:
- unlimited preset templates
- unlimited number of fields that can be imported
- elimination of duplicates
- geolocation and internationalization.
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Cloud CRM
A complete system to manage contacts and for administrative of the call center 100% in the cloud
Calls Recording
Calls recording for internal quality control and vocal orders
Communication and Marketing
Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.
Predictive
Lists Management
You can manage your lists quickly and easily in order to apply the best possible strategy.
Appointment Management
Real-time statistics
Responsive system
Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.
Users Management
Teleselling
SiDial allows to optimize the work of your sales team, saving time and increasing your income.
Chat
IVR without operator
High quality VoIP
We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems
Agents Section
Customized access for agents with management of lists, appointments and performance
Smart Working
Telemarketing
Facility
List Mix
Facilitate the work of operators by managing multiple lists at the same time. You can decide independently the percentage of each list
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