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SiDial Features

Lists Management

The element that characterizes the modern Call Center is the optimal management of contact lists. With SiDial it is possible to insert and import lists in the most common formats (XLS, XLSX, CSV) and organize them according to your needs. The number of lists is unlimited: it is possible to load and import multiple lists without limits in a campaignS. Among the advanced functions of the list management system, we find: 

  • unlimited preset templates
  • unlimited number of fields that can be imported
  • elimination of duplicates
  • geolocation and internationalization.
SiDial: Many functions in one platform!

Discover the main features of SiDial, the best call center software. Click on each feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This feature allows you to automate outbound calls, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Agents and Representatives. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use the highest quality of VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of agents by managing multiple lists at the same time. You can decide independently the percentage of each list

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SiDial: A Unique Solution for Managing Your Call Center's Contact Lists

SiDial: A Unique Solution for Managing Your Call Center’s Contact Lists

SiDial, our cloud-based call center software, utilizes the VoIP technology to offer advanced management of contact lists. With SiDial, you can easily insert and import lists in common formats like XLS, XLSX, and CSV and organize them according to your specific needs.

Our system’s flexibility knows no bounds: the number of lists you can load and import into a campaign is unlimited, allowing for unprecedented customization in call center operations.

Advanced Features for Managing a Contact Center’s Contact Lists

SiDial offers a range of advanced features for the management of contact lists in a call center. These features are designed to optimize your work, improve operational efficiency, and ensure greater customization in your campaigns. Here’s a list of key features:

  • Unlimited Pre-set Templates: You have access to an unlimited number of pre-set templates for organizing your contact lists. This allows you to create and adopt diverse approaches for different campaigns or objectives, ensuring that each list is optimized for its specific purpose.
  • Unlimited Importable Fields: You can import an unlimited number of fields into each list. This means you can include all relevant details you desire – from demographic data to customer preferences – for more accurate segmentation and targeting.
  • Duplicate Elimination: This function ensures your contact lists are always up-to-date and free of duplicates, improving the efficiency of your campaigns and reducing the likelihood of errors or repetition in communications.
  • Geolocation and Internationalization: You can utilize geolocation in your lists. This helps you customize your campaigns based on the geographical location of customers, allowing you to send specific messages to market segments in different regions or countries.

Optimize Your Call Center’s List Management with Cloud-Based CRM

Managing contact lists in a modern call center requires an efficient and strategic approach. Enter SiDial’s cloud-based CRM, a technological solution that revolutionizes how call centers manage their contact lists. With cloud-based CRM, call centers can centrally manage contacts collected from various platforms, organizing them into multiple, easily accessible lists.

One of the most powerful features of this system is the ability to effectively manage callbacks. Operators can mark specific contacts for follow-ups, making the most of each interaction. Moreover, targeted communications can be sent directly from the CRM, leveraging collected information to make each message as relevant and personalized as possible, thereby increasing the likelihood of successful interactions.

The feature of contact segmentation by location is another significant advantage. It allows for segmenting lists based on geographical location, optimizing campaigns for specific markets or regions. For instance, in marketing or selling operations, a campaign targeted at a specific city or region can be easily managed and monitored, ensuring resources are focused where they are most effective.

Finally, the customizable access permissions offered by cloud-based CRM are crucial for secure and efficient list management. Administrators can assign access to specific lists to different operators, ensuring that each works only with the information most relevant to their role, thus enhancing data security and operational efficiency.

In summary, cloud-based CRM not only simplifies the management of contact lists but also offers advanced tools to maximize the effectiveness of campaigns and improve the overall customer experience. A solution that represents a significant advantage for any call center aiming to optimize its operations and provide superior service.

Integration of Call Center Software with Business Management Programs

Another advantage of call center software with cloud-based CRM is its ability to integrate with other business management programs. This is why SiDial for contact list management represents a strategic turning point for call centers. The technological synergy not only increases the efficiency of daily operations but also improves customer interaction quality.

With SiDial, managing contact lists becomes a dynamic and interactive practice. Customer information is constantly updated and synchronized across different departments, ensuring every interaction is based on the most recent information. A centralized approach eliminates the need to manage multiple separate databases, making the entire process smoother and reducing the risk of errors or outdated information.

The integration of SiDial with business management systems then leads to a deeper understanding of customer needs and preferences. Every call, email, or social media interaction is recorded and analyzed, providing valuable data that can be used to further personalize communications and campaigns.

Moreover, the cloud-based nature of this solution offers unprecedented flexibility. Teams can access and manage contact lists from any location, ensuring constant responsiveness and productivity, even in remote working scenarios. This aspect is vital in a world increasingly oriented towards mobility and connectivity.

Practical Advantages for Inbound Call Centers

In inbound call centers, where the primary goal is to provide excellent customer service, effective management of contact lists is essential. SiDial elevates this management to a higher level with its advanced features, translating into tangible and measurable benefits.

Imagine, for example, a call center that handles assistance requests for a wide range of products. With SiDial’s unlimited pre-set templates, this call center can create contact lists specific to each product category, directing each call to the operator most qualified for that specific request. This not only increases the efficiency of responses but also significantly improves the customer experience.

Furthermore, SiDial’s duplicate elimination function is particularly useful in scenarios where the same customers might contact the call center repeatedly for different issues. Thanks to this feature, the team avoids handling the same information multiple times, instead focusing their energies on new or pending requests.

Geolocation offered by SiDial adds an important layer of customization. An inbound call center serving an international audience can use this feature to direct calls to operators who speak the customer’s language or are more familiar with regional specifics, thereby offering a more accurate service.

Lastly, importing an unlimited number of fields allows inbound call centers to have all relevant customer details at their disposal. Operators have immediate access to all necessary information, reducing wait times and improving customer satisfaction.

Practical Advantages for Outbound Call Centers

In an outbound call center, the effectiveness of marketing and sales campaigns largely depends on the quality of contact list management. SiDial, with its advanced features, offers significant advantages in this sector, leading to more targeted and successful campaigns.

Consider, for example, a call center that promotes various products for different age groups. Using SiDial, this call center can easily upload and segment contact lists based on age, preferences, and buying behaviors of customers. This allows for customizing calls so that each message is relevant and appealing to the specific recipient, greatly increasing the chances of conversion.

Another practical example of the advantages of SiDial for an outbound call center is the use of the duplicate elimination function. In this context, the feature becomes useful to avoid contacting the same customer multiple times for the same reason, a mistake that can lead to frustration and loss of trust. With SiDial, outbound call centers can ensure their contact lists are clean and up-to-date!

Geolocation is also a valuable tool for marketing operations, especially for campaigns targeted at specific regions or countries. SiDial allows call centers to direct their campaigns to specific geographic areas, maximizing the impact and relevance of calls. For instance, a campaign for a local or regional event can be directed exclusively to contacts in that particular area, thus concentrating resources where they can have the most impact.

Finally, the advanced customization offered by SiDial through pre-set templates and importable fields allows outbound call centers to tailor each message to the specific needs of the audience of each individual campaign. This level of customization not only improves the customer experience but also significantly increases the opportunities for campaign success.

Explore the Potential of SiDial: Request Your Customized Demo Now

Seize the opportunity to discover how SiDial can revolutionize the management of your call center. By requesting a demo of our advanced software, you can see firsthand how SiDial transforms the management of contact lists, improving the efficiency and effectiveness of call center operations.

During the demo, we will guide you through the key features of SiDial, showing you how it can be tailored to the specific needs of your business. You will have the opportunity to experience how the software seamlessly and intuitively manages contacts from various platforms, facilitates customer segmentation for targeted campaigns, and enhances the quality of interactions.

This demo is an unmissable opportunity to directly evaluate SiDial and see with your own eyes how it can help you optimize operations, both in inbound and outbound contexts. Our cloud-based software can indeed greatly simplify the management of your contact lists and offer you a competitive edge in the market.

Don’t miss this unique opportunity! Contact us today to schedule your customized SiDial demo and take your call center to the next level.

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