Inbound Calls

Discover our incoming call management software for call centers, made up of customized geographic VoIP numbers with the chosen prefix. Easily adapts to the management of different products, differentiated strategies and multi-orders. SiDial software is simple to use, flexible and scalable, allowing you to rationalize the resources used and improve the quality of the service offered to customers. Become a fundamental tool for evaluating the quality of service thanks to SiDial.

sidial chiamate in entrata
Main Features

IVR system

Incoming call queue management
Detailed reporting
Configuration of opening and closing times

Call forwarding to external number

International numbers
Internal single campaign transfer
Internal single-user transfer
Narrow band compression protocols
SiDial: Many functions in one platform!
Discover the main features of SiDial, the number 1 call center software. Click on the feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.


This solution allows to obtain an automation process, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Operators for the Agents. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions


SiDial allows to optimize the work of your sales team, saving time and increasing your income.


An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device


With SiDial you will have the right solution to organize your call center routine activities.


You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of operators by managing multiple lists at the same time. You can decide independently the percentage of each list

SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
SiDial is in line with EU regulation 2016/679

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