SiDial Features
Real-Time Statistics
SiDial represents the most effective, rapid and complete tool to have a constant control over the progress of work, such as the performance of campaigns and outcomes of appointments, ensuring real-time feedback on the calls flow. This can also be divided into time schedule: the best for those who want effective reporting to manage a call center.
With SiDial you can have a a real-time control of your call center, with simple interfaces, also adopting active and passive listening during telephone interviews, to intervene in the most appropriate way.
Being able to monitor results in real time, administer, intervene in real time is a fundamental resource for a successful call center.
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Cloud CRM
A complete system to manage contacts and for administrative of the call center 100% in the cloud
Calls Recording
Calls recording for internal quality control and vocal orders
Communication and Marketing
Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.
Predictive
Lists Management
You can manage your lists quickly and easily in order to apply the best possible strategy.
Appointment Management
Real-time statistics
Responsive system
Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.
Users Management
Teleselling
SiDial allows to optimize the work of your sales team, saving time and increasing your income.
Chat
IVR without operator
High quality VoIP
We only use very high quality VoIP traffic to avoid and predict all sorts of errors or problems
Agents Section
Customized access for agents with management of lists, appointments and performance
Smart Working
Telemarketing
Facility
List Mix
Facilitate the work of operators by managing multiple lists at the same time. You can decide independently the percentage of each list
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