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SiDial Features

IVR without operator

IVR (Interactive Voice Responder) is a tool used to answer incoming calls with pre-recorded messages and / or allowing the caller to direct the calls into an extension or a group based on a choice typed from the telephone keypad. It is therefore very useful for automatically calls without any human operator. Essential in the inbound settings, productive in the event of an outbound by Mr BOT integration.

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SiDial: Many functions in one platform!

Discover the main features of SiDial, the best call center software. Click on each feature to learn more.
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Cloud CRM

A complete system to manage contacts and for administrative of the call center 100% in the cloud

Calls Recording

Calls recording for internal quality control and vocal orders

Communication and Marketing

Ability to send email and SMS directly from the system to the customer for confirmation, reminder, etc.

Predictive

This feature allows you to automate outbound calls, generating an increase in valid calls.

Lists Management

You can manage your lists quickly and easily in order to apply the best possible strategy.

Appointment Management

Management system for appointments taken by Agents and Representatives. Available through a dedicated area.

Real-time statistics

Our solution adapts to any type of device, both desktop and mobile, such as smartphones and tablets

Responsive system

Our solution adapts to any type of device desktop and mobile, such as smartphones and tablets.

Users Management

Complete management of user lists with the possibility of geo-localization and diversification of permissions

Teleselling

SiDial allows to optimize the work of your sales team, saving time and increasing your income.

Chat

An internal chat system that allows you to communicate between colleagues in order to deal perfectly with requests.

IVR without operator

Calls recording for internal quality control and vocal orders

High quality VoIP

We only use the highest quality of VoIP traffic to avoid and predict all sorts of errors or problems

Agents Section

Customized access for agents with management of lists, appointments and performance

Smart Working

Your workstation accessible anywhere in smart working, even with a mobile device

Telemarketing

With SiDial you will have the right solution to organize your call center routine activities.

Facility

You can offer to your customers a multi-channel system, chat support and much more...

List Mix

Facilitate the work of agents by managing multiple lists at the same time. You can decide independently the percentage of each list

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SiDial in the cloud is a software designed by those who perfectly know the work dynamics of a call center and contact center, thus obtaining a perfect product to increase daily productivity.
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