News & Updates

In today's world, call centers are an essential tool for customer support and managing the relationship between customers and businesses. However, with advancing technologies, companies face a fundamental choice: to opt for an on-premise call center or to switch to a...

The evolution of the regulatory framework for call centers in Italy has introduced significant updates through Law No. 5/2018. This legislation, along with the AGCOM resolutions, establishes precise rules for the identification of call center operators and the...

An outbound campaign, in the context of call centers, is an initiative of telemarketing or sales in which the company actively contacts potential or existing customers to promote products, services, gather information, conduct surveys, or provide assistance. Unlike...

Key Performance Indicators (KPIs) are essential for monitoring, measuring, and improving the performance of an inbound call center or outbound call center. Understanding which KPIs are indispensable can make the difference between mediocre customer service and...

In customer service and company activities like telemarketing campaigns, call centers are an essential tool. However, the world of call centers is extremely varied and includes different types of facilities, each with its own specificities and operational...

When managing a call center, customer satisfaction is a crucial element for business success. An effective method to measure and improve this satisfaction is through post-call surveys. Post-call surveys are, in fact, an essential tool for measuring and enhancing...