All-in-One Cloud Software for Call CentersAll-in-One Call Center Platform: boost productivity with CRM, VoIP and 100% Cloud Dialer.
24/7 Support
GDPR Compliant
100% Customizable
Simplify management by eliminating multiple subscriptions and disconnected software. We tailor SiDial to your workflows or integrate it with existing systems to maximize your team’s output.
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What is SiDial?
Your Call Center anywhere: the Cloud ecosystem with no installations, ready in just two days.
SiDial is the 100% cloud solution that turns any browser into a fully operational workstation. It goes beyond legacy CRMs: our proprietary platform integrates VoIP and Dialer with no physical hardware, ensuring maximum smart working productivity, GDPR compliance, and customization tailored to your business workflows.
VoIP Lines
Reliable VoIP for high volumes with international numbers. Stable, crystal-clear cloud calls, uninterrupted.
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Automatic Dialer
Maximize calls and revenue. Our smart algorithm optimizes timing to boost team productivity.
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Cloud CRM
360° customer management via browser. Monitor performance in real time and work securely from anywhere.
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MrBot
Automation and AI for your leads. Qualify contacts and scale your business into international markets.
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Who is SiDial for?
The tailored answer for every business: the Cloud ecosystem that grows with you.
Call Centers & BPO
Manage high volumes with a stable, scalable and automated Cloud Call Center, ideal for complex campaigns.
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In-House Call Centers
Streamline sales and support with an integrated, flexible Cloud Call Center, accessible via browser anywhere.
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Large Companies & Enterprise
Centralize communications and data with a secure, scalable Cloud Call Center that integrates with your existing systems.
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SiDial Features
SiDial’s features: CRM, VoIP and advanced tools for your Call Center.
Real-Time Monitoring
Track performance and campaigns in real time from any device to make faster, smarter decisions.
Omnichannel Hub
Manage emails, SMS and contacts in one integrated flow to enhance customer experience and relationships.
Call Recorder
Store and replay interactions securely in the cloud to monitor quality and effectively train your team.
Appointment Management
Simplify agents’ schedules with an intuitive shared calendar to streamline your sales flows.
Advanced Analytics
Analyze detailed data on outcomes and productivity to maximize the ROI of your international campaigns.
Dynamic Lists
Upload and segment databases with automatic assignment to reach your most qualified leads.
Smart IVR
Automate inbound call routing and management to significantly reduce customer wait times.
Custom API Integration
Connect SiDial to your existing management systems through a flexible, fully customizable architecture.
Start todayOptimize your Call Center with SiDial
24/7 Support
GDPR Compliant
100% Customizable
Replace software fragmentation with one integrated ecosystem. Switch to SiDial and get the first two months free to test performance.
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SiDial Certifications
ISO and GDPR certified platform: the highest commitment to security.
Our Numbers
International strength and measurable performance: the numbers behind our reliability.
Present in 12 countries
Millions of conversation minutes
managed every month
Offices across the territory
Virtual agents activated
Millions of inbound and outbound
calls managed every month
SMS sent every month
Available Data Centers
Workstations active and operational
in every country where we operate
Emails sent every month
Questions & Answers
Answers to the most frequently asked questions
Is it necessary to install hardware on-site?
No. SiDial is a 100% cloud platform: no servers, PBX systems or physical installations required. All you need is an Internet connection.
Can SiDial be integrated with other management software?
Yes. The platform can be integrated with other management systems or adapted to existing business workflows based on operational needs.
Is it GDPR compliant?
Yes. SiDial is designed in compliance with GDPR regulations, with secure data management and compliant recordings.
Can it be used for smart working? Can I access real-time analytics?
Yes. It is accessible from any device and allows real-time monitoring and analytics on performance, calls and campaigns.
Can the CRM be customized to match our operational workflows?
Yes. The CRM is fully configurable and adaptable to your organizational model and specific business processes.
How long does activation take?
Activation is fast and varies depending on the configuration required — up to two business days to start setup and training with our account team.
What kind of support do you provide?
We offer dedicated technical support with fast response via WhatsApp group and remote management.
Is it possible to activate VoIP only?
Yes. It is also possible to activate the VoIP service only, with national and international numbers whenever needed.
How does list management work?
Lists can be uploaded, segmented and managed dynamically, with agent assignment and use across different calling strategies.