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CRM and Call Center: How to Integrate Them to Boost Sales
Integrating a CRM with the software used to manage a call center is no longer optional—it’s a strategic necessity for those running high-performance inbound and outbound operations. In today’s competitive landscape, where customer experience makes...
Best Call Center Software: A Quick Guide to Choosing the Right One
Running a modern call center involves much more than just a phone system. Whether you're operating in inbound, outbound, or blended mode, the software you choose can make the difference between a smooth operation and a chaotic one. This guide is aimed at industry...
Speech Analytics: How It Can Improve Your Call Center
In today’s modern contact centers, speech analytics has become a key tool to optimize performance, boost customer satisfaction, and enhance agent training. But what exactly is speech analytics, and why should you integrate it into your call...
How to Boost Call Center Productivity with Gamification
In the world of call centers, finding effective ways to keep agent motivation high and improve performance has become a top priority. Traditional incentive techniques, such as monetary rewards or bonuses, are no longer enough. Teams need continuous stimulation,...
How to Measure the Most Important KPIs for a Call Center in 2025
In the world of inbound and outbound call centers, every call, every second on hold, every successful conversation tells a story. But how can you truly measure the success of a call center in 2025? The answer lies in KPIs—Key Performance Indicators. These...
Predictive Dialer: What It Is and Why It’s Essential for Telemarketing
In modern telemarketing, efficiency is the key to success. Reducing idle time between calls, increasing the number of successful contacts, and optimizing agent productivity are daily challenges for call centers. In this context, implementing advanced call center...