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AI and Call Centers: Advantages in Performance Monitoring
The implementation of artificial intelligence (AI) in call centers is redefining the system of performance monitoring, allowing companies to obtain more accurate and detailed data. Thanks to advanced analysis and automation tools, AI improves the management of...
Cloud Contact Center: How to Manage Customer Service Remotely
In recent years, the customer service landscape has undergone a significant transformation, thanks to the adoption of new technologies and, in particular, cloud solutions. Cloud contact centers have been a turning point for companies looking to improve their...
Data-Driven Marketing in Call Centers: Enhancing Lead Generation
In the world of outbound call centers, where lead generation is a primary goal, adopting a data-driven approach can make a significant difference. Thanks to data-driven marketing, call centers can analyze and utilize relevant data to optimize customer conversations,...
Call Center Software: Which Features Make the Difference?
In a highly competitive market, call centers are one of the main points of contact between companies and customers, and having high-performance software can make the difference between efficient customer service and one that leaves much to be desired. The right call...
What is an Omnichannel Call Center and How Does it Work
When discussing outbound call centers or inbound contact centers, it’s essential to recognize that technology plays a crucial role in helping companies adapt to new communication models. Among the most significant innovations is the omnichannel approach, a model that...
New Regulations for Telemarketing in Italy: What Call Centers Risk
In recent years, telemarketing has become an increasingly regulated sector, aiming to protect consumers from invasive and harassing practices. In this context, the Legislative Decree of March 24, 2024, No. 48 introduces amendments to the Electronic Communications...