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Lead generation and call centers: strategies to increase sales
Lead generation is essential for any company looking to increase sales and expand its customer base. However, it is also a complex operation that requires well-planned strategies and effective implementation. Call centers play a fundamental role in this process,...
Medical call centers: best practices for exceptional service
How do medical call centers work? While generic call centers serve various sectors and offer a range of services, including customer support, sales, technical support, and more, medical call centers focus exclusively on the healthcare sector. Working as an operator in...
The Difference Between Telemarketing and Telesales: A Complete Guide
Call centers play a fundamental role in the marketing and sales strategies of many companies. Among the various activities that call centers can manage, two of the most common are telemarketing and telesales. Although these terms are often used interchangeably, they...
How to Create a Winning Strategy for a Successful Outbound Campaign
Outbound campaigns are a powerful tool for businesses to reach potential and regular customers with the aim of increasing sales, conducting surveys, setting appointments, promoting the brand, and collecting debts. However, preparing an efficient strategy for an...
What Are IVR and ACD: Differences and Advantages for Call Centers
When it comes to call centers, efficiency and effective call management are fundamental elements to ensure quality customer service. Two of the most widely used technologies to achieve these goals are IVR (Interactive Voice Response) and ACD (Automatic Call...
Difference Between Omnichannel and Multichannel in Customer Service
In the world of call centers and customer service management, the terms "omnichannel" and "multichannel" are often used interchangeably. However, they represent two very different approaches that can profoundly influence customer satisfaction and...